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Mohamad Irfan Sihabuddin
Mohamad Irfan's profile with insights on customer service, career milestones, crypto operations, and communications.
India
About
Mohamad Irfan Sihabuddin M. is a Senior Customer Service Consultant at Pionex Global, with professional experience spanning customer service, cryptocurrency operations, content moderation, social media marketing, and communications. His current job at Pionex follows his former role as a Customer Service Consultant, which provides him with experience in the cryptocurrency sector. He holds a Master of Communication in Integrated Marketing Communication from Universiti Sains Malaysia and a Bachelor’s in Communication from Universiti Putra Malaysia. Quick Facts about Mohamad Irfan Sihabuddin M: Field Details Full Name Mohamad Irfan Sihabuddin M. Current Position Senior Customer Service Consultant Current Company Pionex Global Location Selangor, Malaysia Industry Cryptocurrency, Customer Service, Communications Primary Expertise Customer Service, Operations Management, Corporate Communications Specializations Cryptocurrency, Customer Support, KYC Verification, Content Moderation, Social Media Marketing Current Focus Customer service at Pionex Global Previous Companies Cognizant, ModulEight Technologies, Universiti Putra Malaysia, Sheunik Sdn Bhd Education Master of Communication; Bachelor's degree in Communication University Universiti Sains Malaysia; Universiti Putra Malaysia Master's Degree Master in Integrated Marketing Communication Bachelor's Degree Communication, General Relevant Skills Customer Service, Cryptocurrency, Operations Management, Help Desk Support, Corporate Communications, KYC Verification, Cryptocurrency Regulation Career Overview of Mohamad Irfan Sihabuddin M: Mohamad Irfan Sihabuddin M. began his professional experience in digital media and communications, working as a Digital Media Manager Intern before joining Universiti Putra Malaysia as an Executive Officer. He later joined the social media marketing team of ModulEight Technologies and the content moderation team of Cognizant under Trust & Safety in 2023. He joined the cryptocurrency world as the Customer Service Consultant of Pionex Global in 2024 and became the Senior Customer Service Consultant in 2025. His experience is in communication, digital operations, customer service, and moderation. Career Timeline: Year Experience 2020 Digital Media Manager Intern, Sheunik Sdn Bhd: Worked on video and graphic editing, company social media management, and digital operations. 2021 Executive Officer, Universiti Putra Malaysia: Worked at the Faculty of Modern Language & Communication under the Centre of Excellence Communication Media and Creative Industries. 2022 Social Media Marketing Executive, ModulEight Technologies: Managed the company's social media digital operations and worked with user-generated content and social media marketing. 2022 Content Moderator, Cognizant: Joined Cognizant as a Content Moderator in Trust & Safety, working on online moderation and related escalation responsibilities. 2024 Customer Service Consultant, Pionex Global: Joined Pionex Global as a Customer Service Consultant, entering the cryptocurrency industry. 2025 Senior Customer Service Consultant, Pionex Global: Promoted to Senior Customer Service Consultant at Pionex Global, continuing his work in customer service within the cryptocurrency sector.
Experience
Other
Cognizant
Aug 2022 to Aug 2024
Provided customer support and assistance with cryptocurrency-related queries and account issues.
Other
ModulEight Technologies
Feb 2022 to Aug 2022
Managed company social media operations and supported digital marketing activities.
Other
Universiti Putra Malaysia
Mar 2021 to Feb 2022
Supported communication, media, creative industry activities, and administrative operations within the faculty.
FAQs
- Mohamad Irfan Sihabuddin M. is a Senior Customer Service Consultant at Pionex Global with a professional background in customer service, cryptocurrency, content moderation, social media marketing, and communication skills.