Greetings
Fadhli Syukri
Fadhli's profile with insights on customer service, career milestones, operations management, & engineering expertise.
Kuala Lumpur, Malaysia
About
Fadhli S. works as a Customer Service Shift Manager for Pionex Global with experience in customer service, operations management, engineering, semiconductor processing, and maintenance. In his current position, he takes care of customer service operations, performance of the staff, customer satisfaction analysis, quality assurance, and recruitment and training. He also has experience in process engineering and electrical facility management, having started his career in semiconductor processing and maintenance. Fadhli has a Bachelor of Engineering Technology (Hons) in Instrumentation and Control Engineering from Universiti Kuala Lumpur. Quick Facts about Fadhli: Field Details Full Name Fadhli S. Current Position Customer Service Shift Manager Current Company Pionex Global Location Federal Territory of Kuala Lumpur, Malaysia Industry FinTech, Cryptocurrency, Customer Service, Engineering Primary Expertise Customer Service, Operations Management, Engineering Specializations Customer Support, Quality Assurance, Team Management, Process Improvement, Staff Training Current Focus Customer service operations, customer satisfaction, staff performance, workflow optimization, recruitment and training Previous Companies Sinar Jernih Sdn Bhd, Dominant Opto Technologies Sdn Bhd, Infineon Technologies Education Bachelor of Engineering Technology (Hons) University Universiti Kuala Lumpur Kampus Cawangan Malaysian Institute of Industrial Technology (UniKL MITEC) Degree Bachelor of Engineering Technology (Hons) in Instrumentation and Control Engineering Diploma Diploma in Process Instrumentation & Control, German-Malaysian Institute Technical Background Instrumentation and Control, Semiconductor Process Engineering, Maintenance, Calibration Certifications Certificate of Competency; Certified Fiber Optic Technologist (CFOT) Training Relevant Markets Cryptocurrency and FinTech Key Skills Customer Service, Operations Management, Problem Solving, Troubleshooting, Quality Control, Team Management Career Overview of Fadhli: Fadhli S. began his professional experience in engineering and semiconductor operations, including maintenance work at Infineon Technologies and process engineering at Dominant Opto Technologies. Also, he participated in the Protege program in Electrical Engineering for the company Sinar Jernih Sdn Bhd, where he supervised maintenance work for various sites. He started working for Pionex Global in the Customer Services department in 2023 as a Customer Service Specialist and later became a Customer Service Shift Manager in 2024. Career Timeline: Year Experience 2017 Intern, Maintenance and Testing, Infineon Technologies: Supported preventive maintenance activities, component replacement, repairs, and troubleshooting of testing equipment. 2017–2019 Assistant Engineer, Process, Die-Bond, Dominant Opto Technologies: Worked on semiconductor process engineering, analyzed low-yield production lots, supported corrective actions, handled customer-related production data, and contributed to process efficiency improvements. 2022–2023 Intern, Process, Die-Bond, Dominant Opto Technologies: Conducted machine parameter monitoring, case studies, data analysis, calibration work, and investigations related to production quality and machine stability. 2023 Protege - Electric, Sinar Jernih Sdn Bhd: Managed maintenance activities across 16 sites, coordinated teams and inventory, prepared reports, addressed customer concerns, and supported contractor selection and maintenance quality. 2023 Customer Service Specialist, Pionex Global: Joined Pionex Global in customer service, handling user inquiries, transaction-related questions, platform policies, complaints, feedback collection, and customer relationship management. 2024 Customer Service Shift Manager, Pionex Global: Progressed into a shift management role overseeing customer service operations, staff performance, quality assurance, workflow optimization, recruitment, training, customer feedback, and cross-department collaboration.
Experience
Other
Dominant Opto Technologies Sdn Bhd
Aug 2022 to Jan 2023
Monitored machine parameters, analyzed process data, improved calibration, and reduced machine stoppages.
Other
Dominant Opto Technologies Sdn Bhd
Dec 2017 to Aug 2019
Analyzed low-yield lots, supported corrective actions, improved reporting, and addressed customer complaints.
Other
Infineon Technologies
Jan 2017 to Jun 2017
Supported equipment maintenance, component repairs, integrity checks, and troubleshooting process improvements.
Other
TH Communication Sdn Bhd
Jan 2014 to May 2014
Provided technical support and installed electrical, CCTV, access control, network, and communication systems.
FAQs
- Fadhli S. is a Customer Service Shift Manager at Pionex Global in Kuala Lumpur, Malaysia.