Greetings
Adam Ahmad
Adam Ahmad's profile with insights on customer support, key milestones, crypto support, and Web3 service operations.
India
About
Adam Ahmad is a Customer Service Representative and Customer Support Specialist at Pionex Global and has experience dealing with customers regarding issues associated with crypto transactions, KYC, trading, payment, wallet, and other platform-related issues. He deals with customers’ queries through emails and chats, ticketing, escalation, and onboarding/training of customers. He has prior experience working with the US markets and translating content on the platform from English to Indonesian. Before crypto and Web3 customer support, Adam was involved in working in telecommunications, teaching, as well as credit recovery. He has a postgraduate qualification in Elementary Education and Teaching from Universiti Sains Islam Malaysia. Quick Facts about Adam Ahmad: Field Details Full Name Adam Ahmad Current Position Customer Service Representative / Customer Support Specialist Current Company Pionex Global Location Kuala Lumpur, Malaysia Industry Cryptocurrency, Web3, Customer Support Primary Expertise Customer Service, Customer Support, Crypto Support Specializations Crypto Transactions, KYC Support, Trading Support, Wallet Issues, User Escalations Current Focus Customer support for cryptocurrency transactions, trading, KYC, wallets, payments, and platform-related issues Previous Roles Customer Service Executive, Teacher, Credit Recovery Officer Previous Companies / Organizations Telecontinent, U Mobile, SMK Kompleks KLIA, PASADANA SDN BHD Education Postgraduate Degree University Universiti Sains Islam Malaysia Degree Postgraduate Degree in Elementary Education and Teaching Academic Grade 3.6/4 Languages Malay; English and Indonesian translation experience stated Key Skills Trading, Cryptocurrency, Time Management, Team Management, Analytical Problem Solving Team Responsibilities New-hire onboarding and workflow training Customer Support Experience Email, live chat, inbound and outbound calls Career Overview of Adam Ahmad: Adam Ahmad's career spans customer service, education, credit recovery, and cryptocurrency support. He began with a Credit Recovery Officer role at PASADANA SDN BHD before moving into teaching and telecommunications customer service. In 2024, he began working with Telecontinent and U Mobile as a Customer Service Executive, managing customer queries, billing, and technical problems. He then took up roles in cryptocurrency and Web3 support for Pionex Global, in which his tasks included cryptocurrency transactions, the Know Your Customer process, trading, wallet-related issues, user events, escalations, and team training. Career Timeline: Year Experience 2018 Credit Recovery Officer, PASADANA SDN BHD: Handled inbound and outbound calls related to hire-purchase credit recovery, developed installment arrangements, and communicated with clients to resolve credit issues. 2023–2024 Teacher, SMK Kompleks KLIA: Conducted classroom teaching and management while providing special-needs support and adapting teaching methods to different learning requirements. 2024 Customer Service Executive, Telecontinent: Managed inbound and outbound U Mobile customer calls, addressing billing and technical issues while supporting product promotions and customer service operations. 2024 Customer Service Executive, U Mobile: Handled customer inquiries and support requests, including email and special-needs support, while contributing to operational goals and resolving customer issues. 2024–Current Customer Support Specialist, Pionex Global: Assists cryptocurrency customers via email and chat regarding KYC, trading, payment, wallet, transactions, and platform problems. Additionally helps with user events, escalations, US market operations, onboarding process, and translation from English to Indonesian.
Experience
Other
U Mobile
Feb 2024 to Jun 2024
Resolved customer issues, supported special needs users, and maintained accuracy across daily operations.
Other
Telecontinent
Feb 2024 to Jun 2024
Handled U Mobile customer calls, resolved billing and technical issues, and promoted new products.
Other
PASADANA SDN BHD
Aug 2018 to Nov 2018
Managed credit recovery calls and negotiated installment arrangements to resolve customer payment issues.
FAQs
- Adam Ahmad is a Customer Service Representative and Customer Support Specialist at Pionex Global, supporting users across cryptocurrency and platform-related services.